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Document Management at a Recreational Product Manufacturer
In 1995, a well-known manufacturer of recreational products was faced with the challenge of managing an ever increasing volume of paper to support sales and product delivery while searching for ways to reduce costs and increase profitability. As the volume of paper mounted, so did the time it took for the customer service and credit departments to locate documents and respond to customers.
While the company understood the value of imaging in solving its problems, it unfortunately expended months of frustrating time and precious resources attempting to develop a customized solution. When it was clear this approach was too costly, they searched for another alternative. It was then that the company initiated a successful partnership with Bryn Technologies in mid-1996. Bryn
- designed the architecture
- developed a solution utilizing off the shelf products
- leveraged the company's past investments in imaging hardware
- provided systems integration skills
- delivered the solution within weeks
On a daily basis, the company receives and generates anywhere from 1,500 to 3,000 pages of order related documents. With the new system
- it takes seconds instead of hours to locate documents
- file space has been recovered as workspace
- lost or misplaced documents are a problem of the past
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